How to use this site
Below is some information we hope will help you to use the site. If you have any other queries, please email us, or give us a call on +44 (0)114 268 4976.

How to find what you're looking for
Searching for items
Adding items to your shopping basket
Managing items in your shopping basket
Checking out and purchasing your order
How to set up an account
Managing your account details and orders
Pre-ordering 'Coming soon' items
Setting up standing orders
About our E-Newsletter
About your views


How to find what you're looking for
All our products are sorted into the main categories you see in the top navigation bar. These categories are Video/DVD, CD's, Figures/Toys, Books and Misc.

To browse these categories for products, click on one and you will be presented with a screen displaying the product ranges that fall under that category. Clicking on a product range will then present you with a screen displaying the products.

If there are many products to a section, the products will be split over numerous pages. These can be navigated by clicking on the page numbers you see at the top and bottom of the page. Products are displayed alphabetically, with items that are coming soon and new releases displayed at the top of the first page.

You can also find forthcoming and newly released items in the coming soon and new releases pages found on the left hand navigation bar.

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Searching for items
If you fail to find what you are looking for by browsing, or know exactly what you're after, you can use the search feature at the top right of every page. You can type in the title of the product you're looking for, or try more general terms like 'Dalek' or 'Jon Pertwee' to display products related to those terms.

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Adding items to your shopping basket
Once you have found a product you wish to add to your shopping basket, simply click the 'Add to Basket' button associated with the product. You will then be presented with the shopping basket screen showing the item you have just added.

You can now either click the 'Proceed to checkout' button to begin the checkout process, or continue adding items to your shopping basket by browsing/searching the site.

If you continue to shop for more products, you will be shown the updated shopping basket each time you add an item to it. Alternatively, you can view your shopping basket at any time by clicking the 'Shopping Basket' button on the top navigation bar.

If you have items you would like to pre-order, simply click the 'pre-order' button associated with the product, and it will be added to your shopping basket.

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Managing items in your shopping basket
Your shopping basket will display all the items you have added to it, and also any items you have selected to pre-order.

If you wish to change the quantity of a product, or change which option you require (eg. size), you can make these changes by entering the values you want and clicking the 'Update' button for the item. You can remove items by clicking the 'Remove' button next to the item you wish to remove.

Once you are happy with the items in your shopping basket, click the 'Proceed to checkout' button to begin the checkout process.

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Checking out and purchasing your order
Unless you are 'logged in' already when you click on 'Proceed to checkout' from the shopping basket, the checkout process begins by taking you to the 'Login' page.

Here you are either asked to 'Log in' if you are an existing customer and have an account, or you are asked to enter your name, email address and choose a password, which will create an account with us.

Once this is done you will be taken to a page asking you to choose a shipping address for delivery. If you have ordered with us before your address/addresses will be displayed for you to select. If this is your first order with us we ask you to enter the address you would like the order delivered to. This information will then be stored so you don't have to enter it every time you order.

The final page of the checkout process displays the details of your order, and asks for the registered cardholder's address and payment details. If you have ordered with us before, the cardholder's address will be filled in for you. If this is your first order, please enter the address that the card you will be paying with is registered to. This will then be stored so you don't have to enter it every time you order.

Finally, we ask you to enter your card details for the payment of the order. For security reasons we ask you to enter this information every time you order with us. When you have done this, click the 'Place Order' button and your order will be sent to us via a secure encrypted email.

The first time you order with us, an account is created using the details you enter during the checkout process. You can view and edit these details at any time by clicking the 'Your Account' button in the top navigation.

Once your order is placed, it will appear in the 'Past and pending orders' section of 'Your Account'.

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How to set up an account
The first time you order with us, an account is created using the details you enter during the checkout process. You can view and edit these details at any time by clicking the 'Your Account' button in the top navigation.

Alternatively, you can set up an account before you place your first order with us. To do this, click the 'Your Account' button in the top navigation, which will take you to the 'Login' page. Underneath the 'I am a new customer' heading are boxes for you to enter your name, email address and choose a password. After you have entered your information an account will be created with us, and you will be taken to the 'Your Account' section of the site so you can manage your account details.

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Managing your account details and orders
Once you have an account with us you can view and edit your details at any time by clicking the 'Your Account' button in the top navigation. If you are not 'logged in' you will be asked to do so and then taken to your account pages. These are as follows:

Change Password
To change your password, simply type a new one in the input boxes and click 'update'.

View your Shipping Addresses
Here you can view, edit, delete and add new shipping addresses. Any shipping addresses you enter here will be available for you to select when ordering.

Edit Card Holder's Address
If you always order with the same card, it saves time to enter the address the card is registered to here. Then the details will be filled in for you when you order. Alternatively, if you order with different cards at different times, you can fill in the appropriate card holder's address each time you order. Either way, we must have the registered card holder's address when delivering to a different address.

View your past & pending orders
Here you can view your current pending orders, pre-orders and any orders you have placed in the past.

Orders that are pending and waiting to be shipped to you are marked with a status of 'Pending'. You can click the 'View' button next to each order to view an order's details. If the order is pending and has not yet been shipped you will have the option of cancelling the order. To do this click the 'Cancel this order' button. This will send an email to us requesting we cancel the order. If we receive this email in time and have not yet shipped your goods, the order will be cancelled and your card will not be charged.

Orders that have been successfully cancelled will display with a status of 'Cancelled'.

As soon as we ship the order to you, we will notify you by email and the status of the order in 'Past & pending orders' will change from 'pending' to 'Shipped'. This indicates your goods are on their way to you!

The Past & pending orders page shows your standard orders by default. You can view your Pre-orders by clicking the 'Pre Orders' link. This displays your pre-orders in the same way. Again you can cancel pre-orders that have not yet been shipped and your card will not be charged.

View your Standing orders
Here you can view the details of any standing orders you have active, or have requested.

When you request to set up a standing order for a particular product line, the details are displayed here with a status of 'Pending'. Once we have approved your request we will notify you by email and the status of the standing order will change from 'pending' to 'active'.

If you wish to cancel a standing of the type where you pay for items as they are despatched, click the 'View' button to view the details of the standing order you wish to cancel. Then click the 'Cancel this order' button. An email will be sent to us requesting we cancel the standing order. Once we have processed your request, we will email you and your standing order will be cancelled, and no further products will be sent to you.

Please note that if you have payed in advance for your standing order, we can not refund you and will continue to send you products until the term of your standing order has expired.

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Pre-ordering 'Coming soon' items
When we are aware of items that are not yet released, we put them on the coming soon page for you to pre-order - often post free or with a discount. If you pre-order items, they will be shipped to you as soon as we receive them in stock.

To pre-order an item simply click the 'Pre-Order' button associated with the item. This will place the product in your shopping basket and you can then check-out and order the item (see Checking out and purchasing your order for further details). Although you can place multiple pre-orders in a single session using the shopping basket, we will ship and charge for them all separately as and when they become available.

Please note that we will not charge your card until the item has been despatched.

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Setting up standing orders
If you are an avid collector of Doctor Who merchandise, then standing orders are for you! Setting up a standing order for a product line ensures you receive all new and forthcoming titles from that line as soon as they are released, often post free. We offer different types of standing orders for different product lines:

Individually charged Standing Orders: If you elect to pay for your standing order one release at a time, payment will be taken upon release of each title covered by the standing order. You may cancel a standing order at any time. If payment is not authorised/declined by the bank upon payment being attempted, freepost and all special prices connected with the standing order are suspended. We may from time to time include additional special releases and limited series that fall within the category of the standing order. We will notify you at least 28 days in advance of our intention to include any of these titles if they are in addition to the regular releases.

Subscription Standing Orders: If you elect to pay for a one-off subscription payment for a standing order, the whole subscription fee will be taken in one initial payment and each title then sent upon release until the expiry of that subscription. Special releases and limited series that fall within the category of the standing order will not be included if they are in addition to the regular releases.

You can set up standing orders in two ways:

1. On the 'Standing Orders' page (found on the left hand navigation bar) : Click the 'Set up' button next to name of the product line you wish to set up a standing order for.

2. On the relevant product line page: Click the 'Set up a standing order for this product line' link at the top of the page.

Unless you are 'logged in' already when you click either of these links, you will be taken to the 'Login' page. Here you are either asked to 'Log in' if you are an existing customer and have an account, or you are asked to enter your name, email address and choose a password, which will create an account with us.

Once this is done you will be taken to the 'Standing order set up page'. Here you will be presented with any relevant details or options for the standing order you have selected. Choose any options you may require and click the 'continue' button.

This will take you to the 'Delivery Information' page of the shopping basket, where you will be asked to choose a shipping address for delivery. If you have ordered with us before your address/addresses will be displayed for you to select. If this is your first order with us we ask you to enter the address you would like the standing order delivered to. This information will then be stored for future orders.

The final page of the standing order set up process displays the details of your order, and asks for the registered cardholder's address and payment details. If you have ordered with us before, the cardholder's address will be filled in for you. If this is your first order, please enter the address that the card you will be paying with is registered to. This information will then be stored for future orders.

Finally, we ask you to enter your card details for the payment of the order. Depending on the type of standing order you are requesting, we will either use this for all future payments for items despatched under the standing order, or charge it once the order has been approved in the case of advance payment standing orders.

When you have entered your card details, click the 'Place Order' button and your standing order request will be sent to us via a secure encrypted email.

If this is the first time you have ordered with us, an account is created using the details you enter during the standing order set up process. You can view and edit these details at any time by clicking the 'Your Account' button in the top navigation.

Once your standing order request is placed, it will appear in the 'Standing orders' section of 'Your Account'.

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About our E-Newsletter
Periodically, we send out an E-Newsletter detailing news, new products and events, via an email to customers who have requested it.

If you wish to sign up to receive our E-Newsletter, click the E-Newsletter link in the left hand navigation bar. This displays a page where you can enter your name and the email address you would like your E-Newsletter sent to. Click 'Submit' and you will be added to our E-Newsletter mailing list.

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About your views
The 'Your views' section of the site allows you to submit your views/reviews of Doctor Who products and merchandise, or anything else Doctor Who related really! Submitted views are quickly checked by us, and then if accepted are displayed on the page.

To submit a view/review, click the Your views link in the left hand navigation bar. This displays a page showing the current views/reviews with a link for you to add your own.

To add a view, simply click the 'Add your own view' button at the bottom of the page. This takes you to a page where you can enter your name, email address and comments. If you have an account with us your details will be filled in automatically. Clicking 'Submit' sends your view to us for approval. Once we have given it a once over, we will place it on the page for you.

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